1. Install Hangout Dialer (yes, its free! no need for paying a paisa!) plus you need a cup of coffee!
2. Pick a good time of the night. I managed to get a call through at 10.30 PM Indian Std. Time (12 noon in Ottawa)
3. I dialed +1 613-944-4000. (Yes, with that small '+')
4. I followed the instruction as it is. The options are pretty logical.
5. First I took all the options till the automated voice read out my current status which is already visible in my status page.
6. After this got over, they asked if I want to speak with an agent! '... please press zero, if you want to talk to our agent...'
7. YES!
8. They told me a few times that the volume of calls was huge.
9. Repeated steps 3 to 8 till I was put in a queue!
10. Sipped on the coffee because I was in good 38 min long queue! with some airplane like music playing. This is why you have coffee!
11. Viola! A human voice (with French accent though) very kindly asked me my Reg num, Client num, DOB and last name.
just found this . i think its useful