Tried contacting several times. They are giving me a hard time wasted more than a month. They asked me contact a skip level manager and human resource capital, but they don't respond. And technically the experience is few days lessthan 12months.Regarding the letter from India... can you request your ex-manager to support you with a letter(on a plain piece of paper) and ask him to sign off and provide his contact details ?
Also they have a standard letter with job title, location and salary with no detailed responsibilities.