Hmmn. I imagine that these days are very tough for you considering the rain of PPRs from many VOs. NdVO, Sydney, Ottawa... Dealing with this Montreal wait is not for the faint hearted. Someone said that an agent told him that VOs too have deadlines to meet and so they are working hard. If they truly have supervisors and a performance evaluation mechanism put in place then Montreal for one should be reprimanded especially since other VOs are doing all they can to be close to their yearly target. I don't know what we must have done to deserve this horrible VO but I know that we will all smile eventually and look back on these days. I found that I started thinking negative so I am consciously feeding my thoughts with postive stuffs so I don't break down. Please do same