I think that the problem was in your shipping... if they receive your docs on Nov 17, expect to have news around Dec 17. Do not desperate you will see your CAQ will be issued without problems.I called them and they said they received my documents on 17 November and they will take approximately 25 working days to process and they told me to expect till 12 December and I asked them that my file has been opened in portal since 19 September and they said it's not about opening of the file but recieving of the documents. So, I literally didn't get that opening and recieving thing. What could be wrong ?
By the way, when do you start classes?