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CIC Account locked- need to unlock

awalamit

Newbie
Jul 26, 2017
1
1
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team
 
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Hanan22

Hero Member
Nov 14, 2015
920
191
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team
Sorry for that, where do you live?
 

Gissellrf

Newbie
Oct 17, 2018
2
0
Hello,

I am currently having this same issue. I logged in through GCKey but it said I answered my questions incorrectly (even though I have logged in succesfully with those same answers before) and my account is now locked. Please let me know what I can do about this. I was in the middle of completing my application after receiving an ITA a few days ago.
 

Gissellrf

Newbie
Oct 17, 2018
2
0
Hello,

I am currently having this same issue. I logged in through GCKey but it said I answered my questions incorrectly (even though I have logged in succesfully with those same answers before) and my account is now locked. Please let me know what I can do about this. I was in the middle of completing my application after receiving an ITA a few days ago.
Hi, just to let you know that I created a new account and linked my application succesfully!
 
Jul 10, 2019
1
0
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online.

Please suggest the best way forward ?
Is there a helpdesk number or email id, where I can reach out to the concerned CIC team
I live in Winnipeg Manitoba. Thank you
 

Meghnam2

Star Member
Jul 2, 2019
70
28
Hi all i have same query my account has been blocked and its been 24 hrs i am not able to log in

Please help as i have to recieve my visa and i have to check update...
 

Monikap

Full Member
Jun 17, 2019
48
11
Hi all i have same query my account has been blocked and its been 24 hrs i am not able to log in

Please help as i have to recieve my visa and i have to check update...
You can just create new GC key and link your EE profile by giving some info and you shall be all set
 
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AnniePahuja

Member
Sep 4, 2020
16
5
Hello, I have applied online for my student visa using GC Key
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online then I created a new account and linked my old application in new succesfully!
Can somebody help me to know that whether I get full access to old application in new account.
Will that be a problem that I have two GC Key Account
 

Histrionics

Hero Member
Nov 22, 2017
419
230
India
Visa Office......
NDVO
NOC Code......
2171
App. Filed.......
26-10-2017
Nomination.....
No
AOR Received.
31-03-2018
Med's Done....
21-03-2018
Passport Req..
21-06-2018
Hello, I have applied online for my student visa using GC Key
I logged into my CIC account using Username and GC Key, however, answered the security questions incorrectly.
Got a message indicating that account is locked and cannot be unlocked online then I created a new account and linked my old application in new succesfully!
Can somebody help me to know that whether I get full access to old application in new account.
Will that be a problem that I have two GC Key Account
Yes, you will be able to access the application in the new account with which you have associated it.
Having two accounts is not a problem. Once you link the application to a new account, it is de-linked from the old account.
 
Sep 20, 2020
3
0
Yes, you will be able to access the application in the new account with which you have associated it.
Having two accounts is not a problem. Once you link the application to a new account, it is de-linked from the old account.
hello sir/mam
I am currently in the same situation where I locked my gckey account because of incorrect answers but I made a new one, now I am trying to link my previous application to the new gckey account but it says that there is no record of this account, I put all the details correctly and double checked them.
please help me regarding the same.
(I need to extend my study permit ASAP)
 

Daljit singh6

Member
Mar 28, 2019
14
2
24
Amritsar
Category........
STUDY
Hlo i am in the same situation and my gckey is locked and i am trying to link my application online but it states that based on your information we found no application please help me asap because i recieved aip on 3sep and now recieved a message in gckey on 19 dec but unable to check that due to this situation
 
Sep 20, 2020
3
0
Hello Daljit, I am sure that you are not putting your information correctly while linking old your application to a new account, the information needs to be 100% matching in order for them to find your old application, so go through every single info that you put. In my case specifically, I was putting wrong dates so I opened my documents which my agent filled before coming here and got the right set of dates.
 

Daljit singh6

Member
Mar 28, 2019
14
2
24
Amritsar
Category........
STUDY
But
Hello Daljit, I am sure that you are not putting your information correctly while linking old your application to a new account, the information needs to be 100% matching in order for them to find your old application, so go through every single info that you put. In my case specifically, I was putting wrong dates so I opened my documents which my agent filled before coming here and got the right set of dates.
But I filled the information correctly