I tried calling but they do not respond or pick up, it just goes to an automatic line which ends up repeating the same status I have mentioned in my comment. I did email them the below:
Dear Sir/Madam, My application status has not change in 6 months, I am receiving the below status: Your application is in progress. We will send you a message when we start your background check. I wanted to know if this is normal or a glitch in the system?
And I received a reply within minutes, not sure if it is a generic email but does sound a little comforting:
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and are pleased to inform you that everything appears to be in order with your application.
All the required documents and information have been received by the responsible office for the moment.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,
What do you guys think?