So true, i dont think there is any truth when they say each application is different. We know Montreal is a black hole in terms of processing time. Ottawa is so much faster..
Don't think it could have been said any better than what you have written here. This echos my thoughts 100%. I think even if they didn't want to reduce the cycle time in processing , let's say there is no motivation to reduce the cycle time to 1 month from 6 months, they could still make the process a little more FIFO. It would reduce the stress by a great extent. A lot of stress is given by the fact that even some September guys have PPR by now. How do I keep my sanity when that happens?
Also, my friend who applied with me, got his PPR in 23 days flat. My file was not even touched in that much time to evaluate my eligibility. THAT level of variance can't be explained by a generic "Every application is different". It needs to be better than that.
But alas, for IRCC we are nothing but file numbers. May be one day they will realize there are real people behind those files and they have kept things on hold because of them, planned things based on their decision, have spent countless hours and money in the process. May be one day!