That sucks. The agents should be at least a little bit helpful/friendly.
I'm also following the May AOR thread on myimmitracker. Actually, about 2/3 of the applicants that are on it and updating statuses have made it through. Can't say the same for August / September. Also remember that people on any of these forums (including canada visa and myimmitacker) are a very small representation of the actual pool of candidates.
I ordered notes on the 8th of October, ordered another set out of sheer panic on the 25th as well. On the 26th there was a status change on our ADR to Not Applicable. I'm hoping that ordering GCMS triggered some attention to the file. I'd suggest anyone and everyone who are yet to order GCMS should do now. There is no limit to how many times you can order them.