Hi All,
If you are experiencing a similar situation, DON'T PANIC!
When the Canada Post tried to deliver the passport back to my company's address, our new receptionist could not recognize my name at that point, so she mistakenly told the mailman that the recipient not located at this address and my mail was returned back to CPC – Ottawa. But eventually, CPC mailed back my passport to me and I got it about 10 days later.
From my own experience, the following procedures might be helpful:
1.
Call Canada Post immediately, explain the situation and find out if it possible to intercept the mail or reschedule the delivery.
2. If the mail cannot be intercepted or it has already been returned to CPC-Ottawa, sent an email to this email ID:
cpc-ctd-ottawa@cic.gc.ca. In the email, you should briefly explain your situation and don't forget to include your name, DOB, UCI, Application #, document #, passport #, etc. Make sure you put your Application # in the title of the email.
3.
Be patient. CPC is super busy and super slow. They may not response your email immediately, so just relax.
4. From my own experience, they emailed me after 5 business days to confirm my mailing address and ask me to purchase a Canada Post Xpresspost mailing label online or mail them an Xpresspost return envelop.
Make sure you provide the 100% correct address this time!!!
5. After receiving your mailing label or return envelop, they will mail your passport back to you in next 1-2 business days.
6. Keep tracking your mail from Canada Post website. If you find anything wrong, call Canada post right away.
7. You get your passport.
Your situation may be different from mine. But overall, CPC will try to solve the issue on their side, because we are their client, we paid the application fee to them. So don't panic. I hope the above information is helpful. Thanks.
-Curtis
