Can't Reach Out To An Agent

[sebzecan]

Hey everyone,

I am a March applicant and I have been trying to get a hold fro
m cic. No luck so far. I have tried so many options to reach out to an agent. Any recommendation so far?

Let me provide more details.
My AOR March 29th, I paid RFPR on May 8th. I've got one ghost update last month ( I don't remember the exact date, sorry) No update then. I am waiting for my PPR and trying to reach out the agent to see if there is a glitch/delay

Applied from Turkey. Calling from Turkey. I used Skype for that but I can use Skype credit as well. It doesn't have to be a free troll.

I have emailed cic according to updateding my email ( I tried to apply immigration before EE sytem so they kept a immigration counselor's email in my database, I let them know that I don't work with that people anymore, I don't use any agent anymore) They didn't get back to me on this as well.

I have tried calling +16139444000 and also 1-888-242-2100 , tried 12110 combination as recommended. I also went through all options.

I would be great if anyone share their experience if they contacted an agent recently.

Hope this helps and clarifies.

Thank you in advance

 

[zohebshaikh]

Hey everyone,

I am a March applicant and I have been trying to get a hold fro
m cic. No luck so far. I have tried so many options to reach out to an agent. Any recommendation so far?

Thank you in advance

did you try calling +16139444000 ?
you may need to provide more details for anyone to be able to guide you better. alternately read around and you will find hundreds of posts that may match your situation.

 

[sebzecan]

did you try calling +16139444000 ?
you may need to provide more details for anyone to be able to guide you better. alternately read around and you will find hundreds of posts that may match your situation.

Well I have tried every single number and went through all the posts and tried every combination, that's why I am asking and the latest post is from back in January.

 

[zohebshaikh]

Well I have tried every single number and went through all the posts and tried every combination, that's why I am asking and the latest post is from back in January.

what are you trying to find out?
which country are you trying to call from ?
how are you trying to call the number ?

 

[sebzecan]

Let me provide more details.
My AOR March 29th, I paid RFPR on May 8th. I've got one ghost update last month ( I don't remember the exact date, sorry) No update then. I am waiting for my PPR and trying to reach out the agent to see if there is a glitch/delay

Applied from Turkey. Calling from Turkey. I used Skype for that but I can use Skype credit as well. It doesn't have to be a free troll.

I have emailed cic according to updateding my email ( I tried to apply immigration before EE sytem so they kept a immigration counselor's email in my database, I let them know that I don't work with that people anymore, I don't use any agent anymore) They didn't get back to me on this as well.

I have tried calling +16139444000 and also 1-888-242-2100 , tried 12110 combination as recommended. I also went through all options.

I would be great if anyone share their experience if they contacted an agent recently.

Hope this helps and clarifies.

 

[zohebshaikh]

Let me provide more details.
My AOR March 29th, I paid RFPR on May 8th. I've got one ghost update last month ( I don't remember the exact date, sorry) No update then. I am waiting for my PPR and trying to reach out the agent to see if there is a glitch/delay

Applied from Turkey. Calling from Turkey. I used Skype for that but I can use Skype credit as well. It doesn't have to be a free troll.

I have emailed cic according to updateding my email ( I tried to apply immigration before EE sytem so they kept a immigration counselor's email in my database, I let them know that I don't work with that people anymore, I don't use any agent anymore) They didn't get back to me on this as well.

I have tried calling +16139444000 and also 1-888-242-2100 , tried 12110 combination as recommended. I also went through all options.

I would be great if anyone share their experience if they contacted an agent recently.

Hope this helps and clarifies.

do you have access to your EE profile ?
you will need to use a Canadian Skype number or Hangouts as the IRCC system weeds out outstation calls.
they will not entertain emails from any email id not already in their system, you will need to log into your EE profile and update the email id there before emailing them. alternately, have you tried raising a case specific query using the IRCC webform (click here) to communicate the change in email id ?

 

[sebzecan]

do you have access to your EE profile ?
you will need to use a Canadian Skype number or Hangouts as the IRCC system weeds out outstation calls.
they will not entertain emails from any email id not already in their system, you will need to log into your EE profile and update the email id there before emailing them. alternately, have you tried raising a case specific query using the IRCC webform (click here) to communicate the change in email id ?

Thanks for the reply.
I don't have a Canadian number but my skype number is my old Canadian number, I used to live there. I have never changed that number on Skype

I have send a message using IRCC webform as you suggested and my email is updated on my EE profile. They sent me a PDF for RFPR , in that PDF my email was wrong. I contacted to immigration office in Ankara, I was told that I used use webfrom which I did. But I am not sure that if they updated on my file.

It's been too long and it's been close to 6 month that I submitted my profile. I am worried and I wanna know if everything is alright. Everyone is reaching out an agent through phone so I wonder if I can get more info through an agent.

 

[zohebshaikh]

Thanks for the reply.
I don't have a Canadian number but my skype number is my old Canadian number, I used to live there. I have never changed that number on Skype

I have send a message using IRCC webform as you suggested and my email is updated on my EE profile. They sent me a PDF for RFPR , in that PDF my email was wrong. I contacted to immigration office in Ankara, I was told that I used use webfrom which I did. But I am not sure that if they updated on my file.

It's been too long and it's been close to 6 month that I submitted my profile. I am worried and I wanna know if everything is alright. Everyone is reaching out an agent through phone so I wonder if I can get more info through an agent.

the best case scenario for you is to use the webform till your required email id is reflected in your express entry profile.

once it is six months from the time you submitted your application (AoR), you can use the web form again to ask for the status of your application. before that they will just reply that it is still within the processing time of six months.

 

[zohebshaikh]

Thanks for the reply.
I don't have a Canadian number but my skype number is my old Canadian number, I used to live there. I have never changed that number on Skype

I have send a message using IRCC webform as you suggested and my email is updated on my EE profile. They sent me a PDF for RFPR , in that PDF my email was wrong. I contacted to immigration office in Ankara, I was told that I used use webfrom which I did. But I am not sure that if they updated on my file.

It's been too long and it's been close to 6 month that I submitted my profile. I am worried and I wanna know if everything is alright. Everyone is reaching out an agent through phone so I wonder if I can get more info through an agent.

you may want to apply for GCMS notes, to get a better idea of everything that has/is happening on your application. know that you will receive the gcms notes only 30-45 days from applying for one. you can use the web form again if you find anything of concern in the GCMS notes. Good Luck !

 

[zohebshaikh]

and try calling the agent five minutes before their office opens to enter the queue.
they seem to have a limit on the number of people in queue and you will unable to reach the agent if the queue limits are reached.
you will need to keep trying till you land in the queue (after which wait time in queue is mostly 20 minutes)

 

[sebzecan]

and try calling the agent five minutes before their office opens to enter the queue.
they seem to have a limit on the number of people in queue and you will unable to reach the agent if the queue limits are reached.
you will need to keep trying till you land in the queue (after which wait time in queue is mostly 20 minutes)

thank you, will try both!