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Contacting RICC call center frequently

keesio

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Ok, but do you take customers who come 3-4-5 months after the calling customer for the same product first ?
Just like IRCC, each case is unique and presents its own set of challenges. There no guarantee of a FIFO system. Of course we also have unofficial tiered customer support system which IRCC should not have.
 

Joshua1

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Nov 18, 2013
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Ok, but do you take customers who come 3-4-5 months after the calling customer for the same product first ?
I think if the service would be more fair people wouldn't call that much. In regular Business is the same who comes first get served first. It's absolutely no offence to anyone but I can understand that people getting frustrated.
But this is not a regular business. You're not buying anything. Fairness is very complex word and contextual. Believe or not if IRCC were to apply a first come first serve (FIFO ) approach to citizenship applications, the processing timeline would be much longer. For example, if we take the security component of the process, applicant A applies in January 1, 2018 and is from a country that does not share security information with Canada. So their background and security checks will take much longer (let's say 3 months) than Applicant B who applies in January 15, 2018 but comes from a country that regularly shares security info with Canada. According to FIFO, the processing agent should put applicant B on hold until applicant A security checks are completed. If you repeat this pattern every week and month, and multiply this scenario by 20,000 applicants, you would understand.

Imagine if FIFO were to be applied to days of eligibility, 1,700 days vs 1,100; or who have spent more time in Canada and paid taxes, 10 years vs 3 years... if all these factors were to be considered based on fairness, processing timelines would be exponentially longer. Again, calling the call center every 2 weeks to check on a routine application from agents who have no control over your file is not a smart thing to do.
 

itsmyid

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Jul 26, 2012
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But this is not a regular business. You're not buying anything. Fairness is very complex word and contextual. Believe or not if IRCC were to apply a first come first serve (FIFO ) approach to citizenship applications, the processing timeline would be much longer.

Imagine if FIFO were to be applied to days of eligibility, 1,700 days vs 1,100; or who have spent more time in Canada and paid taxes, 10 years vs 3 years... if all these factors were to be considered based on fairness, processing timelines would be exponentially longer. Again, calling the call center every 2 weeks to check on a routine application from agents who have no control over your file is not a smart thing to do.
I don't see how that would be 'exponentially longer' - it's a simple algorithm that can be implemented by a just a few lines of codes to rank everybody by whatever criteria they choose, and they are already doing that with Express Entry. For example, people who were just a few weeks short of 4-year residency right before C-6 are all facing the problem of PR card expiring soon, and have to apply for renewal - As a result, the workload for IRCC is doubled for those people since they have both citizenship and PR renewal applications, and the processing time for PR renewal has doubled in the last 3 months. If they get processed first, they wouldn't have to apply for PR renewal, and IRCC would free up more resources.

And from what appears at the moment, it's not even the FIFO issue, but the unreasonable distribution of workload, some offices have very quick turn around time because they don't have too many cases to process, while some other offices are barely moving
 

itsmyid

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Jul 26, 2012
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PR card renewal is not necessary to live and work in canada. People who like to travel , they need valid PR card and it can be done 6 months before expiration. Doesn't matter how fast they process citizenship application , still there will be fair number of PR card renewal application.
I am aware of that, but like I said, the processing time was 50+ days for quite some time until recently it suddenly doubled to 100+ - I don't think it's a coincidence, as a lot of people with over a year left (when they submitted their application) expected to get their citizenship before the PR card expires, and are now realizing they won't have it in time so have to apply for renewal, and considering the floodgate in Oct 2017, a lot of people are in this situation.

No need to mention PR card is not needed to live/work in Canada, everybody knows that - it's not just people who 'like' to travel who need it, there are also people who have to travel for work, and people who have elderly family members in their home countries and may need to fly back with short notice if something happens - it's just a precautionary measure to have a valid card
 
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dpenabill

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Apr 2, 2010
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Hello,
I have contacted the IRCC cell centre today and the agent mentioned that I have been calling them once every 2 weeks. Is that something I should worry about? does calling IRCC center frequently impact my citizenship application?
Also, my application was marked in process in May 24, since then, my application has not passed the step of the background check yet, is that normal?
Please let me your answers, especially if you are an expert in this subject.
Thanks.

Ok, but do you take customers who come 3-4-5 months after the calling customer for the same product first ?
I think if the service would be more fair people wouldn't call that much. In regular Business is the same who comes first get served first. It's absolutely no offence to anyone but I can understand that people getting frustrated.
Foremost, please recognize that there are scores of immigrants and temporary residents who have real questions and limited time and who encounter great difficultly getting through to a call centre representative because of the volume of calls. UNNECESSARY calls are NOT FAIR to other participants in this forum, NOT FAIR to scores and scores of other immigrants and FNs. There is NOTHING to be gained by making those calls, so repeated calls are particularly UNFAIR to others. Please, exercise some discretion.

Among those who have real questions, many have full time jobs during the day, during business hours, and can have severe restrictions on the amount of time, or when, they can make a telephone call to the call centre. Please be considerate to other applicants, and PRs, and other IRCC clients.

If you really are interested in what is fair, approach this accordingly.


NOTHING TO BE GAINED versus POTENTIAL NEGATIVE IMPACT

One side of this equation is easy to calculate. For a qualified applicant whose contact information is accurate, there really is nothing to be gained by repeatedly making telephone inquiries.

Similarly, albeit more emphatically, there is NOTHING to be gained by ATIP requests for copies of GCMS notes.

What about any potential negative impact?

This side of the equation is less definite and far more difficult to calculate. At the very least, however, every time an applicant's GCMS record is accessed, that itself becomes an entry into the GCMS. Thus, a processing agent assessing the application and applicant, and then the Citizenship Officer responsible for making the decision on the case as well, will readily see the extent to which an applicant has made queries. It is difficult to forecast if a lot of repeated queries will make either the processing agent or the Citizenship Officer SUSPICIOUS about what it is that the applicant is so worried about . . . but of course, if either of them gets the impression that perhaps the repeated queries might be because the applicant does in fact have something to worry about, that could trigger elevated scrutiny or perhaps even non-routine processing, perhaps some RQ related requests for additional documentation, or perhaps a referral to CBSA or the RCMP for further inquiries or even an investigation. Net result: increased scrutiny, elevated skepticism, and DELAYS.

Will frequent call centre inquires necessarily trigger such concerns and non-routine processing? Not in reprisal but due to questions incited by the frequent queries. Usually, probably NOT. Sometimes, however, maybe. At least some of the time.

Rather foolish to take even the small risk of triggering questions by doing something which is NOT going to have any benefit.


As for the fairness or not of the system:

There is very little reason or evidence of any systemic unfairness in how Canada processes citizenship applications. I understand that more than a few with grossly unrealistic expectations believe it is NOT fair that some applicants have a five or six month time line, while most have a timeline in the range of 8 or 9 months to a year, and many go longer. BUT Canada approaches the grant of citizenship as a very weighty, important decision, and the process takes time. Indeed, it is perhaps likely that to some extent a certain amount of time is deliberately incorporated into the process as something of another requirement.

The grant of citizenship is FOR LIFE. For many this means for FIFTY or SIXTY years. Compared to the grant of a huge privilege for FIFTY or more years, the fact the process often takes 10 to 14 months, is almost certainly considered by most to be reasonable and NOT unfair. Protests otherwise are noted but not really reasonable.

It is likely that more than TWO HUNDRED THOUSAND people will be granted citizenship this year. Maybe a full QUARTER MILLION. For a country with a population well less than forty million total, this is rather remarkable and rather dramatically suggests that Canada is very fair in its approach to granting citizenship.

There are MILLIONS, literally MILLIONS, who like me are grateful that Canada has allowed us to move and live here, and has granted us citizenship in this great country.
 
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imm_leb_01

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Apr 3, 2013
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One thing is for sure, i do not agree that we should not call IRCC at all before the 12 months average time, in my opinion once 5-6 months has passed on the application we should call them once in a while, once a month i would say. Because i saw multiple times that this call was so important to applicants:
- One forum member called them only to discover that he was invited to a test and dind't receive an email.
- Another member called them to discover that his oath was in the next few days, did not receive email, no ecas update
- Another member called them and discovered that his oath was 1 month ago, did not receive email, no ecas update

That is only a few that shared their experience here, i am sure that there is many others