Express Entry - Police Record Requested by Mail

[actntrl]

Hi all and happy Friday!

After less than 3 weeks submitting my PR (June 23), I already have a request for a Police Certificate from Hong Kong where I grew up- I guess thats a good thing?

The Hong Kong police department, however, will only send records directly to the Ottawa processing centre, which conflicts with the request from CIC that i upload such record digitally on the portal. I have already sent out the request to Hong Kong via registered mail.

After speaking to a nice rep on the IRCC hotline, she recommends that I upload a detailed LOE explaining the situation, and that they will understand. The police record should arrive in ottawa within 5 weeks, well within the 60 day limit.

Does anyone else have prior experience similar to this? What is my best course of action moving forward?

Thanks in advance

 

[lampbreaker]

Upload proof that you have applied for the PCC (fee receipt, mailing records etc.) in the PCC section of the application. Then in additional documents section, you can include a letter of explanation to explain the whole thing. It should work fine.

 

[actntrl]

Upload proof that you have applied for the PCC (fee receipt, mailing records etc.) in the PCC section of the application. Then in additional documents section, you can include a letter of explanation to explain the whole thing. It should work fine.

Thank you so much!