All - I finally got my ECA completed just now. Thanks to you all lovely people - otherwise I would have been still stuck in this "On Hold" thing.
Here are my timelines
14 May - Docs received as per DHL in Toronto
18 May - Docs accepted and due date of 8th June
7 June - Status "On Hold" - 1) Verification required for PGDM (2) Bachelor Degree's documents required
8 June: Raised a request through contact us page to send the email verification to the correct email id at my PGDM institute
13 June: WES sends an email again. Again to the wrong email address -Luckily the person receiving the email send it to the relevant person
15 June: Bachelor Degree documents received by WES as per DHL
18 June: Institute could not find email id to respond to on the email. We all presumed that it has to be replied to 1@wes and my institute replied on
1@wes.org
18 June: Bachelor degree docs received and accepted
18 June: Status changes from "On Hold" to "In Progress" with a completion date of 19 June.
19 June: Status changes from "In Progress" to "On Hold" again. Second VDR notification received.
22 June: I was so frustrated that I called customer care multiple times, escalated to everyone possible and nothing changed. Customer care told me that your reply is not worded correctly. Someone said that email is not received etc etc
22 June: My institute received the verification email again-I got the third VDR email. This time my institute received the email with the unique email id.
25 June: Institute replied to the verification email on unique email id.
25 June: Status changes from "On Hold" to "In progress" - Documents being verified and completion date of 25 June
27 June: Status: In Progress - " We are reviewing your evaluation report"
27 June: I received the ECA