Here is some info, I got from one of the Whatsapp groups.
Calling CIC - steps
1- CIC call centre
+16139444000
2- English press 1
3- immigration press 1
4- transfer to citzship and imm can processing application press 1
5- status or processing times press 1
6- become permanent resident press 2
7- application starts with E press 2
8- then enter application number followed by #
9- listen to the entered number and press 1 to confirm
10- enter the year of birth and then listen the entered number and press 1 to confirm
11- hear the details
12- then press 1 to check status (there will be a pause)
13- hear detailed status at the end press 0 to speak to agent
If you did use your phone it will be very expensive. I tried using hangouts