You need to reapply.
All required documents were supposed to be included with the application. It's standard procedure for IRCC to refuse an application if it's incomplete.
Unfortunately this was your error. Reapplying is the only option.
I actually uploadead on the OPTIONAL supporting documents my acceptance letter, because in the plattform the only required documents for me were my Passport and the imm form.
IRCC erased the optional documents for me and my brother, I dont know when or how but now that I see my application I dont see those documents anymore.
The what do you mean they didn't ask you? Study permit extension is a standard process and they show the documents you need for both paper and online application.
There is no problem yet just apply right now online, as long as you apply before it expires you can continue to stay in canada while they decide on the extension.
Its they mistake, they erased the optional supporting documents, in the plattform I was never ASKED to upload them as required documents.
Also they didnt NOTIFY ME that they couldnt find the acceptance letter in their plattform.If they couldnt find it, then they shouldve at least notify me, not just outstraight refuse my application. 150 bucks tossed to the trash.
I NEED to contact any person for this, a phone number, an official an advisor ANYONE! this automated thing is making a MISTAKE and I need a person to speak to. These people are robbing me my time and money, spitting in my face.