They sent me the following when i asked about the alternate of phone inquiry,
The
IRCC Web form.
Please allow at least
5 business days for the address and/or telephone number to be updated in your file.
If additional actions are required in your file (i.e., the processing times for your application have passed, you did not receive a correspondence that was sent to you, you wish to transfer your file to an office closer to your new home, etc.):
- Please fill out another IRCC Web form separatelyand provide details pertaining to your request in the comment box.