i had applied paper based application for study permit on Nov 6 2017 for jan session which i have deffered to september session already (applied from vfs kathmandu nepal). Its already 5 months even though normal processing time is 4-5 weeks. I made enquiry through enquiry form multiple times, written mail more than 3 times, called them but assitant just says check online and hangs-up. Is there any means i can reach to visa officier or any other formal person. Also application was linked to online cic account which hasnot been updated from very 1st day of linking.