So here is a summary of what we are asking people to do:
Subject Line: Inconsistent Processing Times: Accra Visa Office (UCI xxxxxxxx)
The processing times between visa offices for spousal visas varies considerably. This seems to be especially true of the Accra Visa Office which appears to lag considerably behind other visa offices, especially those in developed countries. We believe that additional resources should be assigned to offices such as the Accra Visa Office to ensure that applications are processed efficiently regardless of their location. Processing times for applications should be consistent.
Section 15 of the Canadian Charter of Rights guarantees equal rights. Yet those of us relying on offices such as the Accra Visa Office do not feel that our applications are being treated equally especially when we consistently witness other visa offices processing applications much faster.
Not only are our applications taking considerably longer to process, the political climate in many of the countries served by the Accra Visa Office prevents many of us from being with our spouses during the processing time. Visa offices with the faster processing times are also those where the applicants have more freedom to move between countries during the processing time.
Applicants from developed countries are usually freer to enter Canada before an application is submitted, and may are able to stay in Canada while their applications are being processed, or are free to visit with their spouses during the processing of their applications. But many of the countries that are served by the Accra Visa Office also have travel warning advisories. That is, our government is warning us not to travel to these particular countries, these countries where those we love are living.
Not only is the processing time longer for us and our ability to spend time with our spouses limited, but we also have limited information on the progress of our application during the processing period. Messages in the online applications aren’t kept up-to-date, or are inconsistent. We have noticed also that applications aren’t always processed in the same order that they were submitted.
Newcomers to Canada are expected to abide by the values of Canada, which we believe to be demonstrating fairness, respect, equality and equity. Our expectation is that our government demonstrates the same values when delivering services.
While we do acknowledge and appreciate that considerable work has been achieved to reduce overall processing times of spousal visas, and while we understand that some processes are out of the control of the Canadian government, resources should be in place to ensure fairness, respect, equality and equity when processing of applications. We need to not only reduce the processing times, but also reduce the gap in processing times between visa offices to ensure fair treatment of all current and future Canadians.