I know it's a frustrating process, but just be patient. I had to cancel all my tickets for this.
Here is my processing time for TRV from within Canada to Ottawa office:
Submitted my application online: Nov 15th
Passport request: Dec 4th
Canadapost tracking delivered to Ottawa: Dec 7th
Application approved in CIC system: Dec 22nd
Called CIC yesterday and they said my application is closed and it means they have sent my passport back. The agent was really nice and talked to Ottawa office, they couldn't track my passport. I'm assuming the package is not yet scanned by Canada Post. I'll wait a couple of days after holidays and if not then will proceed to call them again. Just relax and enjoy your holiday for now