I have the exact same issue as you and our passports were delivered on Nov 20th. They usually take a week or so to reply. I don't think we can get it before Christmas since it takes another week for the return tracker to be activated after the status change. Some lucky ones got their passports mailed out the same day of status changing to approved. Let's just wait and hope for the best.My husband and I have sent our passports on November 20th. We are stuck on either side of the border, US and Canada. We did not get any response when we emailed them. Is there a phone number to get in touch with them? I am not sure if we would get it before Christmas.