Hello all,
I am writing because I have a problem with the description of my job. I worked with a call center as a CSR, however the bulk of my job involved billing and tech support. I acted as a first-line tech support rep for the huge majority of my work experience, the only problem is the NOC 1435 for my job accounts for only the csr aspect of the job not the tech aspect.
I have approached HR, but there's so much hierarchy and legality that they said they can't change the NOC for just one person. It's an american company outsourcing business to another american company which happens to be situated in canada. Please i need advice.
I am writing because I have a problem with the description of my job. I worked with a call center as a CSR, however the bulk of my job involved billing and tech support. I acted as a first-line tech support rep for the huge majority of my work experience, the only problem is the NOC 1435 for my job accounts for only the csr aspect of the job not the tech aspect.
I have approached HR, but there's so much hierarchy and legality that they said they can't change the NOC for just one person. It's an american company outsourcing business to another american company which happens to be situated in canada. Please i need advice.