How did they request it? I have a message hanging on our account that they need some additional docs and we never received anything. I am just worrying that their request is stuck somewhere. All my efforts to get through to them is in vain.
No idea. The whole thing is sketchy. They said they sent the request on July 19. We have lawyers who never linked our account. I was so pushy they finally linked first week of October and the procedural fairness letter was there, stating "We requested this July 19 and never heard back..."
Historically, our ecas has always been so accurate, so I freaked and lost it on the lawyers. I assumed they had missed the request/email.
But mysteriously, a few days after I mailed the cert to London, it was signed for...and ecas updated: We sent you correspondence on July 19.."
I don't think ecas was coincidentally 3 months late to update just days after the cert was signed for...I actually think there's a chance the VO never sent the initial request.