Hope your email get some attention and help better the situation for all...
We need to get that 12 month limit come down to 6 months for straight forward cases.. because they will escape by stating we already mentioned 12 months time line...
Also i seen recent news that canada planning to get million ppl in next 3 years.. but what about improving the process to get more reasonable processing times.. i do appreciate the intentions but would be better with good processing times...
i agree with your suggestion. my only grudge is that even if its taking more time for you to process our files, atleast let us know whats the bottleneck and why isn't Customer care able to give us any insight into why we are not getting our visa.
Better yet why cant we reach an agent when we want to.
i do agree that straight forward cases or first time applicants should be treated separately and in a super priority basis and be given a visitors visa
and with legit cases they should have a fiance visa or allow pre-processing.