Feeling pretty gutted today. Opened the mailbox, and our family's entire application pack was returned, as CIC claim we did not submit the minimum of 2 forms of ID for the kids. I submitted a copy of their passports, copy of PR card and birth certificates - which are THREE forms of ID....
So someone there didn't even bother to go through all the documents.....
And to make it even worse, it cost me $80 to get the application pack there the first time with UPS - what a waste of money.
Sorry to hear that, looks like IRCC is still in training mode. Just to be on safe side. Please also include your health cards photocopy (best if it has their photo on it) when you send it back. Just call IRCC again to check! Good Luck!