Agents know nothing ( zero). I wonder how people in Canada living for years still trust people behind a desk. You will never know unless you see you application is retuned.It was confirmed it will be returned when I spoke to someone at IRCC - but they said to resend the application with a cover letter explaining; and that I didn't have to wait for documents to be returned...
both my applications managed to arrive together this morning, so hopefully that doesn't cause confusion!
If you ask now another agent, you will hear different reply.