Just paid my fees, but no receipt ??!! any ideas please

[wargo]

I just paid my fees online, but the system crashed, and I couldn't print my receipt . The money taken from my account as per my credit card. But in my online account I couldn't see the receipt.

Any ideas please ??

 

[quecumquevera]

Same. Going to wait. System too unstable. SOP is to stabilize the system then audit the transaction record, and refund bad charges.

 

[AnilGurung]

if you had log into your account and did the fees, it would have been saved in your receipts and also forward to your email.
check those.

 

[dgovil]

Same thing happened to me.
For now I just paid again, and will dispute the initial charge with CIC. Emailed them per the instructions here,

http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=619&top=4

 

[wargo]

I logged in my account, but the new receipt is no there ?!?!

 

[mickey_mouse]

Haste makes waste...Why dont you people just calm down for a second!

 

[dgovil]

@mickey_mouse A server going down can happen at any moment. While right now its because everyones using it, it's hardly the fault of the user for a service going down.

No sense admonishing people.

@wargo the receipt only gets generated once the server finishes confirming it with the payment service. In this case it went down before then, so it wont have generated it. Email or call CIC and they should be able to resolve it for you.

 

[emadkeriakus]

I logged in my account, but the new receipt is no there ?!?!

Call your bank and cancel this transaction, then repay. but better to check first details of your transaction, it may recorded by receipt number. that's may effect your payment.

 

[wargo]

Thanks guys. I guess I will try to pay again later during this week, and will request a refund of the previous money