I did that but I received the following email which again asking me to go to IRCC form
"
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
IRCC is always striving to improve our customer service.
In order to help us better serve you, please follow the below guidelines to ensure your query goes to the right department to ensure we respond as quickly as possible:
Replacement of Document
If your enquiry is regarding replacing a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the
IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the
Instruction Guide IMM 5545.
Amendment of Document
If your enquiry is regarding correcting an error, therefore requiring an amendment, on a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the
IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the
Instruction Guide IMM 5218.
Case Status
If your enquiry is regarding a case status which has not yet been answered via other channels, please write back to us using the
IRCC Web form and choose one of the following options:
·
Temporary Residence (applied online) or
Temporary Residence (applied by Mail) located in the drop down menu under the heading Enquiry for any temporary residence application (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit).
·
Permanent residence (applied by mail) or
Permanent residence (applied online) located in the drop down menu under the heading Enquiry for a permanent residence application under an economic stream (i.e.: Provincial Nominee, Skilled Worker, Caregiver, etc.).
We thank you for your understanding and patience as we seek to provide existing and future Canadians with the best client service.
Sincerely,
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca
"
So What to do then, please help.
