Yes!!! They don't seem to have any idea on this.
I tried reaching their facebook official page to find this following response.
Sir, I have applied for Canadian Visa on 14th July at VFS Hyderabad and am still waiting for my Visa. Also my medicals are not yet updated in your website. My classes will start from 6th of Sept and hence I request you to update for information if any.
Hi, please note VFS Global does not play any role in adjudication of visas. All visa decisions and handling time are at the sole discretion of the concerned Embassy/ Consulate.
Okay Sir. Thank-you for your response.
Seen Aug 28
Chat Conversation End