In my personal experience with calling and talking to the agents they have been nice and friendly, but clearly clueless, I agree, not qualified idiots. I feel if you dont stick to a standard Q&A from a script they dont know how to answer. I had to tell them things that were happening with my account (ie: dates, emails)...one could not understand at all what I was talking about as far as DM showing on my ecas. And the info she finally did give me didnt match up as far as dates that they sent me emails, consistently 2 days later than I received them. I still cant comprehend that since they are the ones that sent me the emails.
Still am waiting for my landing appt. June 14th was DM, that is now 10+ weeks waiting according to ecas. The agent told me it would be 6 weeks at the most from the date of June 16th (the date she told me). Then I get the official DM letter on July 26th, stating St Johns will contact me for the appointment, another 4+ weeks have come and gone. Getting me nowhere.
I know all of you say to stay calm, just have patience, but my patience is gone now. I am so frustrated by the lack of knowledge from the agents you talk to. Frustrated with the waiting game. There is nothing special about my case, no extras were having to be done, no additional anything was requested, simple application, straight forward, and here we sit with everything on hold. And yes, I know, when applying it was said 26months, however, when you see others applying months after we did and then having already landed, it just toasts my bread.
Sorry for the rant, having one of those days. Getting so tired of this.
As I stated, this was my experience and mine only, not speaking about others good or bad, dont mean to cause flareup, arguments or whatever, just speaking out of frustration.
Going to see the MP this coming week.