Then it defeats this 10days processing time? Since it seems you are waiting an additional time which is similar to submitting a paper application which is 16day? I feel they might be short staffed...I emailed them today just as you told me with all my necessary information and 'Urgent' in subject line. Let's see if they do something. I talked with CIC agent today on phone, she told me that the TRV is usually put in the Passport in 2 weeks once they get the Passport.