US PCC submission question

[pomara1]

Hello everyone,

I need help with the following:

I submitted my US PCC 10 days ago. Today I got the following :

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We verified the information you provided; however, it differs from the one we have on file.

In order to better assist you, we invite you to resubmit your request by filling out the IRCC Web form and include the following information:

Surname and given name - exactly as they appear on the passport or identity document,
Date of birth (YYYY-MM-DD),
Client ID Number, UCI or Application Number,
Type of application,
Date on which the application was submitted to Immigration, Refugees and Citizenship Canada,
Mailing method (courier, Canada Post (registered or regular mail), etc.),
company used,
confirmation no.,
Office where the application was submitted (city, country),
Receipt number,
Current address,
Telephone number(s),
Email address, and
All documents submitted with your previous request.

We will gladly reply to your enquiry following reception of the above information.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests
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I think it is due to the fact that I didn't write down my two names and two lastnames. could it be because of that?

 

[pomara1]

Anyone?? Please helppp!

 

[provost]

Anyone?? Please helppp!

Your guess is probably right. Perhaps someone else shares similar names with you. Why not go ahead and do as you have been instructed to.

 

[DEEPCUR]

So you mean to say your FBI PCC had a different name compared to that your CIC application name?

 

[pomara1]

So you mean to say your FBI PCC had a different name compared to that your CIC application name?

No, It was in the CSE form. I think it is because in my passport It says to firstnames and two lastnames and I wrote only one first name and one lastname in the form. I'm assuming that it is because of that.