Yea , on the online form ,after choosing "by Proxy" 3 other questions popped up.Wait, if you chosed by proxy, then your friend will pick the certificate up for you right?
Proxy's NRIC numbers and his passport name and my relation to him.Did you do that step as well?
and on the SPF website it says:
However applicants may also send a proxy to collect the COC on their behalf on other days if they need to attend to matters after their fingerprint session. An authorisation letter indicating (i) the COC Ref No. (ii) the proxy’s identification (NRIC/FIN) is required. The proxy must also produce a valid identification for verification against the authorisation letter.