Wow, doesn't surprise me. The VO who interviewed my husband didn't even touch 70 pages of skype&messenger! 2 yrs of good, randomly spaced conversations. Well, perhaps your husband can get a printout of the bill and paid receipt. For my Sask tel, I make copies of original bills. Has all calls and texts. For Bell, I was able to go online and print off the pages I wanted. Can your husband do that. Because if it's evidence that wasn't submitted you can resubmit it for adr or appeal. Sorry I just see now that you are both replying. Hello Mr & Mrs Chuahdary. Sorry you were refused