Hi Carls, may be you should check if you are from a visa exempt country. Citizens of such countries dont usually get PPR. They just go with the letter of confirmation of PR fot border crossing. My manager is a Singapore citizen, he never got a PPR. Just went with confirmation of PR. I hope this could helpcongratulations. i have similar situation DM on April 4 , I got GMC it show pr number, I called last friday CIC and they said I got the pr but I need wait til receive PPR email. I sent enquiry on cic web for time longer than normal. I think maybe is the same situation like you. unbelivable more than 17 months. I hope figure out my process soon. good luck everybody