It is understandable for people to be anxious about their applications, and I am too. I'm in the same boat; I have high hopes and dreams riding on this, and have also put a lot of time and money into it. But this doesn't justify constant complaining, and certainly doesn't justify wasting the time of cic with pointless questions. I don't agree that 9 out of 10 people wasting time and resources (undermining the efficiency of the service) is justified at all. They are probably adding to our waiting times in the long run. However, the 1 in 10 you mention, who have a genuine reason, yes that is reasonable.
Where I agree with you is that the service being provided is poor by modern standards. Not enough clear information, a terrible website and online form, and a total lack of transparency and user friendliness. These things are generating anxiety for people who have a lot riding on this. It's a bit of an embarrassment in some ways. But it is what it is, and a lot of the people complaining do not appear to have strong reasons for doing so. They are waiting for the outcome. They need patience.
