Please help with NOC identification

[tagger]

Hello,

I work in an international corporation's Business Service Center and my responsibilities cover something between 2282 User support technician and 2171 Information systems analyst/consultant

Could you please help me with identification of the NOC that fits my job the most? I emailed noc@workingincanada.gc.ca with such request several times from different email providers but was always facing a 'Not delivered' automatic reply.

Please kindly see my Job Description and thank you in advance.

Job Title: IT Service Specialist
Line Manager Job Title: IT Service Manager / IT Service Director

Job Purpose:
This role supports the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production. An ongoing commitment to improve user experience for each application is required.

Key Responsibilities:

• Ensure adherence to agreed Service Level Agreement (SLA's) and agreed risk profile
• Track metrics and production of management information in relation to agreed SLA's
• Provide support for unplanned service interruptions
• Provide technical support for incident & problem resolution, as required
• Utilize the *companyname* IT standard support processes
• Participate in Service Design, Service Transition and Knowledge Management activities, as required
• Maintain accurate record of services and dependencies (hardware, software, other applications, data stores)
• Provide status on ongoing issues in timely and professional manner
• Provide support to 1-2 applications/service areas
• Participate in Service Level reviews with Business Partners
• Develop required level of technical knowledge of the application supported

Expected Delivery of Role & Grade:

• Understand key business functions to allow informed discussion on support related activities and to target communications effectively
• Provide an application support service, including advice, fault diagnosis, remediation, preventative maintenance and transparent metrics
• Contribute to the rolling 18 month plans of work/activities for application/services which will feed larger capacity and resource planning activities
• Participate in planning and testing of changes associated with infrastructure and other non-business related changes (hardware & operating system changes, data centre moves, etc.)
• Work with peers to ensure application agreed functionality continues to operate as designed and components are upgraded as needed via continued support arrangements
• Ensure that applications are supported in line with consistent process and practices and meet agreed quality and risk profiles
• Identify, prioritise and plan work to ensure that agreed deadlines and levels of service are met
• Maintain an accurate knowledge base to relevant applications and components supported aligned to standard processes
• Work with Help Desk to ensure application knowledge are current
• Work with other support service providers (internal and vendors) to ensure efficient remediation of issues

Minimal Level of Education:

• Degree in computer science or related field
• Good command of English (ability to effectively communicate verbally and writing)

Area of Specialization:

• Good communications and networking skills
• Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services
• Has the ability to make relevant technical decisions, initiating actions to resolve operational issues
• Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives
• Ability to learn new concepts, systems and software independently and quickly
• Shows problem solving attitude
• Continuous improvement mindset

Why is this Level of Education Required?

• The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories in order to restore service
• Communication skills are requires as clear articulation of the problem, steps to restore and what help is required happens at all levels of the organization.

 

[-hsn-]

You can try emailing NC-NOC-CNP-GD@hrsdc-rhdcc.gc.ca with your details and queries. To be fair, it doesn't really matter as long as you can back it up with a letter signed by your employer that justifies why your job matches or is closest to the NOC you selected. The NOC codes above are both eligible for express entry as they fall under 'B' and 'A', respectively.

 

[mtalwar18]

Hello,

I work in an international corporation's Business Service Center and my responsibilities cover something between 2282 User support technician and 2171 Information systems analyst/consultant

Could you please help me with identification of the NOC that fits my job the most? I emailed noc@workingincanada.gc.ca with such request several times from different email providers but was always facing a 'Not delivered' automatic reply.

Please kindly see my Job Description and thank you in advance.

Job Title: IT Service Specialist
Line Manager Job Title: IT Service Manager / IT Service Director

Job Purpose:
This role supports the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production. An ongoing commitment to improve user experience for each application is required.

Key Responsibilities:

• Ensure adherence to agreed Service Level Agreement (SLA's) and agreed risk profile
• Track metrics and production of management information in relation to agreed SLA's
• Provide support for unplanned service interruptions
• Provide technical support for incident & problem resolution, as required
• Utilize the *companyname* IT standard support processes
• Participate in Service Design, Service Transition and Knowledge Management activities, as required
• Maintain accurate record of services and dependencies (hardware, software, other applications, data stores)
• Provide status on ongoing issues in timely and professional manner
• Provide support to 1-2 applications/service areas
• Participate in Service Level reviews with Business Partners
• Develop required level of technical knowledge of the application supported

Expected Delivery of Role & Grade:

• Understand key business functions to allow informed discussion on support related activities and to target communications effectively
• Provide an application support service, including advice, fault diagnosis, remediation, preventative maintenance and transparent metrics
• Contribute to the rolling 18 month plans of work/activities for application/services which will feed larger capacity and resource planning activities
• Participate in planning and testing of changes associated with infrastructure and other non-business related changes (hardware & operating system changes, data centre moves, etc.)
• Work with peers to ensure application agreed functionality continues to operate as designed and components are upgraded as needed via continued support arrangements
• Ensure that applications are supported in line with consistent process and practices and meet agreed quality and risk profiles
• Identify, prioritise and plan work to ensure that agreed deadlines and levels of service are met
• Maintain an accurate knowledge base to relevant applications and components supported aligned to standard processes
• Work with Help Desk to ensure application knowledge are current
• Work with other support service providers (internal and vendors) to ensure efficient remediation of issues

Minimal Level of Education:

• Degree in computer science or related field
• Good command of English (ability to effectively communicate verbally and writing)

Area of Specialization:

• Good communications and networking skills
• Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services
• Has the ability to make relevant technical decisions, initiating actions to resolve operational issues
• Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives
• Ability to learn new concepts, systems and software independently and quickly
• Shows problem solving attitude
• Continuous improvement mindset

Why is this Level of Education Required?

• The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories in order to restore service
• Communication skills are requires as clear articulation of the problem, steps to restore and what help is required happens at all levels of the organization.

Hi newbie,

Great Question. I am also trying to search for NOC as it's between 2282 User support technician and 2171 Information systems analyst/consultant.

I have worked as service desk analyst and incident analyst in my previous role. However, currently my title is Problem Analyst.
Can someone assist which NOC I fall under and what should I be writing in roles/responsibilities?
Does it matter if I chose to put "IT Analyst in all my experience?

 

[Sana29]

Hi Everyone,

I'm confused about my NOC and need assistance for confirmation of my NOC that would match my Job Responsibilities:

I worked as a Food Service – Manager / Nutritionist in a Hospital Caféteria.

Job Responsibilities:

• · Monitor food service in the cafeteria and in the hospital.
• · Interview, hire, train, oversee, fine, and sometimes fire employees.
• · Monitor food preparation methods, portion sizes, and the overall presentation of food to be served.
• · Comply with health and food safety standards and regulations.
• · Monitor food hygiene and employees’ hygiene according to the hygienic and food safety policies during all hours of operation.
• · Monitor food storage and preparation to ensure food safety and that the food is not cross-contaminated.
• · Direct staff to ensure that customers are satisfied with their dining experience.
• · Manage the business to ensure that it is profitable.
• · Keep budgets and payroll records and review financial transactions.
• · Investigate and resolve complaints regarding food quality or service.
• · Schedule staff hours and assign duties.
• · Supervise the inventory and ordering of food and beverage, equipment, and supplies.
• · Establish standards for personnel performance and customer service.
• · Administer, direct and give special care for food preparation and service to the patients; and to modify their meals according to their medically compromised situations.
• · Supervise and conduct internships under institutional management, clinical and community nutrition for students from different educational institutes.

Please guide me whether my NOC will be 6311 for Food service supervisors OR 0631 for Restaurant and food service managers???

https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/express-entry/become-candidate/eligibility/find-national-occupation-code.html


Thank you!!

 

[rishabh_s]

Hello,

I work in an international corporation's Business Service Center and my responsibilities cover something between 2282 User support technician and 2171 Information systems analyst/consultant

Could you please help me with identification of the NOC that fits my job the most? I emailed noc@workingincanada.gc.ca with such request several times from different email providers but was always facing a 'Not delivered' automatic reply.

Please kindly see my Job Description and thank you in advance.

Job Title: IT Service Specialist
Line Manager Job Title: IT Service Manager / IT Service Director

Job Purpose:
This role supports the performance, operations and continuous improvement of an application or group of applications within a portfolio and manages the full lifecycle while in production. An ongoing commitment to improve user experience for each application is required.

Key Responsibilities:

• Ensure adherence to agreed Service Level Agreement (SLA's) and agreed risk profile
• Track metrics and production of management information in relation to agreed SLA's
• Provide support for unplanned service interruptions
• Provide technical support for incident & problem resolution, as required
• Utilize the *companyname* IT standard support processes
• Participate in Service Design, Service Transition and Knowledge Management activities, as required
• Maintain accurate record of services and dependencies (hardware, software, other applications, data stores)
• Provide status on ongoing issues in timely and professional manner
• Provide support to 1-2 applications/service areas
• Participate in Service Level reviews with Business Partners
• Develop required level of technical knowledge of the application supported

Expected Delivery of Role & Grade:

• Understand key business functions to allow informed discussion on support related activities and to target communications effectively
• Provide an application support service, including advice, fault diagnosis, remediation, preventative maintenance and transparent metrics
• Contribute to the rolling 18 month plans of work/activities for application/services which will feed larger capacity and resource planning activities
• Participate in planning and testing of changes associated with infrastructure and other non-business related changes (hardware & operating system changes, data centre moves, etc.)
• Work with peers to ensure application agreed functionality continues to operate as designed and components are upgraded as needed via continued support arrangements
• Ensure that applications are supported in line with consistent process and practices and meet agreed quality and risk profiles
• Identify, prioritise and plan work to ensure that agreed deadlines and levels of service are met
• Maintain an accurate knowledge base to relevant applications and components supported aligned to standard processes
• Work with Help Desk to ensure application knowledge are current
• Work with other support service providers (internal and vendors) to ensure efficient remediation of issues

Minimal Level of Education:

• Degree in computer science or related field
• Good command of English (ability to effectively communicate verbally and writing)

Area of Specialization:

• Good communications and networking skills
• Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services
• Has the ability to make relevant technical decisions, initiating actions to resolve operational issues
• Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives
• Ability to learn new concepts, systems and software independently and quickly
• Shows problem solving attitude
• Continuous improvement mindset

Why is this Level of Education Required?

• The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories in order to restore service
• Communication skills are requires as clear articulation of the problem, steps to restore and what help is required happens at all levels of the organization.

Hello Brother,

I myself m stuck in the same dilemma.
I worked in an IT organization for almost 6 years as a Help Desk Team Lead. My job duties were more or less similar to what you had mentioned above. Could you please tell me with which NOC Code did you go eventually??