hello experts, i have a question regarding case specific enquiry. i raised a cse on 6th april via IRCC WEBFORM FOR CSE. I received a reply on 6th may 2017 which is as below:
Dear client,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).We are pleased to confirm the reception of your document. We have forwarded it to the responsible office for their consideration.
Since your file is located at a Canadian visa office, we invite you to contact them too in order to:
- Report important changes,
- Provide documents,
- Obtain information regarding the status of your application, or
- Enquire on an outcome of a request.
You will find the complete list of visa offices on our
website.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
·
Download application forms and guides
·
Change of address
·
Check your application status
·
Help Centre
Please do not reply to this email.
Sincerely,
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca
then i asked to cpc-ctd Ottawa email for visa office alloted to my application. and i got revert as below:
Dear Sir/Madam,
Thank you for contacting our office. Your application is being processed at
Centralized Intake Office. For all general inquiries please refer to our website:
http://www.cic.gc.ca/english/index.asp
All case specific questions, technical issues and changes in address or representative should be reported via our web form:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
You may also contact the
Call Centre, toll-free from within Canada, at
1-888-242-2100.
Regards,
my que is:
1.since ircc has received my cse documents, do i need to send those documents again to visa office as suggested by ircc in his reply or it is just a auto generated mail. please suggest , especially those who have received a reply for CSE.
2. If i need to send documents that i sent to ircc as cse to
Centralized Intake Office again, how should i send them?? which mail??
please help me in this dilemma situation.
my aor is 25th march, no updates since aor.
thank you in advance.