Guys Please help out,I am unable to determine NOC code for chargeback analyst!!!
Chargeback analysts investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and debits to cardholders or merchants or writing off transactions
Responsibilities:
Chargeback analysts investigate disputed credit and/or debit card transactions and then take suitable action to resolve those disputes, including processing refunds and debits to cardholders or merchants or writing off transactions
Responsibilities:
- Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases and fraud cases.
- Provide exceptional customer service while responding to customers about their Fraud /Dispute case. This can involve explaining complex processes to customers with limited understanding of the Association rules.
- Responsible for all progressive phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment.
- Decisioning Pre-arbitration, Compliance and Good-faith Collections.
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Outbound contact with cardholders to verify the validity of the transaction activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Adhere to all service level agreements outlined by the client.
- Adhere to the M1S Code of Conduct and M1S Credit Card Standard.
