PRTD application - returned - Primary identification is not provided

[Aros]

Here is my problem because I applied many times and every thing show that COMPLETE but they are returning to me with reason Primary Identification is not provided and I don't know what is that mean should I upload expired Driver License? Or back home passport? Or I have to wait until glitch is finish?!!

 

[seatosky_]

can i use an expired passport to renew my pr card if its the same passport i used for my PR application(expired last year) and its not the passport i used for my point of entry(expired two passports before)? "i got "primary Identification is not provided" when i submitted the passport i used during the PR application. called IRCC twice and the first agent said if its not the same as the passport with an entry stamp it wont work if its expired even if its the one i used when getting my PR. called again and the second agent said to provide an explanation letter stating that its the same as the one i used in my PR application. so redundant.. and not sure which one is the correct one

 

[canuck78]

can i use an expired passport to renew my pr card if its the same passport i used for my PR application(expired last year) and its not the passport i used for my point of entry(expired two passports before)? "i got "primary Identification is not provided" when i submitted the passport i used during the PR application. called IRCC twice and the first agent said if its not the same as the passport with an entry stamp it wont work if its expired even if its the one i used when getting my PR. called again and the second agent said to provide an explanation letter stating that its the same as the one i used in my PR application. so redundant.. and not sure which one is the correct one

Are you a protected person?

 

[seatosky_]

Are you a protected person?

no