Could someone point .e I the right direction? It is impossible to speak to someone on the phone to Canada re Eta application. We are all travelling a family on 12th August but my daughter is still awaiting response as she has had a past criminal record. All spent now but assault in 2011 but a community order. Not a jail sentence. My daughter is extremely sad as we were goung with her 12 year old daughter. Surely something can be done. We have attached her criminal record to an enquiry as on her Ircc account no application listed. Hope someone can help.