Received AOR today. They sent a follow up email about a Passport Gap in the past 5 years. Since we're US/ Canada, we had an enhanced driver's license to cross the border - we uploaded that on the original application. We resubmitted it in the link they sent and since there was no area to write an explanation we put it in the file name "Enhanced DRL instead of Passport."
This was the link:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
Been a while since checking in, we had additional info request due to a passport gap and wonder if that’s delaying anything.
Is there an email or number we can call to reach out if we sent the right info? It still says “your next steps: send us additional information” on my account even if we sent the info in right away. Kind of brushed it off that it’s still there but our application has moved on since then so wonder if we just have to wait. Will try reaching out to confirm.
Type: Online application
Location: Toronto
Application: 1 Adult
Total days of physical presence: 1425
Application sent: Jan 24, 2024
Delivered: Jan 24, 2024
AOR: Feb 1, 2024
Additional info requested and sent: Feb 1, 2024
Citizenship Test Request: March 11, 2024
Citizenship Test Completed: March 23, 2024
Citizenship Test updated in Portal as Completed:
March 26, 2024
LPP: April 23, 2024