Photo do not meet the specifications

[manjeet20241984]

Hello,
I submitted PR Renewal Online on March 31, 2024. While submitting the photo I did not get any error.
Now, on the portal it still says Submitted and the button is greyed out.
When I inspect on chrome I see the following:

phaseId : 3
rejectionDetails : "Your photos do not meet the specifications (poor image quality, smiling/teeth showing, shadows, light glare, head not straight to camera) – please review Guide IMM5445."
rejectionReasonEn : "Incomplete application"
rejectionReasonFr : "Demande incomplète"
updatedAt : "2024-04-15 13:43:06.686537"

Do I need to call them? Should I send the physical photo copies?

 

[canadavisa2049]

Hello,
I submitted PR Renewal Online on March 31, 2024. While submitting the photo I did not get any error.
Now, on the portal it still says Submitted and the button is greyed out.
When I inspect on chrome I see the following:

phaseId : 3
rejectionDetails : "Your photos do not meet the specifications (poor image quality, smiling/teeth showing, shadows, light glare, head not straight to camera) – please review Guide IMM5445."
rejectionReasonEn : "Incomplete application"
rejectionReasonFr : "Demande incomplète"
updatedAt : "2024-04-15 13:43:06.686537"

Do I need to call them? Should I send the physical photo copies?

Did you get your card in the end? I got same message