Visitor visa from inside Canada is 'Withdrawn' !!

[canada nature]

I am on a valid work permit and my family (wife & child) on valid visitor record in Canada, but our multiple entry visas expired, but before the expiry by 31 days I applied as a main applicant for all of us to get new visitor visas to be able to exit/enter Canada during our approved stay of 2 years.

My own application was approved and they requested my passport to issue the visa, but the other 2 applications for my wife & child were showing as 'Withdrawn' by IRCC.

The letters from IRCC say: "You hold a valid to same or longer date Visitor Record"​

Not sure what is wrong here, How can I apply for a visa for them from inside Canada so we can leave/enter ? and should I get a refund for these 2 withdrawn applications ?

Did you receive a corespondendense letter before fully withdrawal for them?

 

[MdRam]

Did you receive a corespondendense letter before fully withdrawal for them?

I received a letter for each of them with the same message below as shown earlier, and both applications were shown as 'Withdrawn' in my account.

The letters from IRCC say:
"No action is being taken to process your request for the following reasons:
[X] You hold a valid to same or longer date Visitor Record."

But I didn't receive any refunds until now!