Frightening. Tell your mp to get their office staff (constituency office) to get their proverbial shit together. Poach someone from another mp's office. Ask their party's caucus leader how. (Seriously, what party is this mp from? This is really basic stuff.)My MP is eager to help but doesn't know how - she has never heard of anyone contacting IRCC or CBSA for immigration issues
If they don't know how, they ask the Minister's office how to get help. In this case it's immigration minister and public safety minister.