It's been almost a month since my SDS application, it was stuck on eligibility and background checks for more than half of the month, and when I raised webform they sent me a generic reply as below, I'm looking to contact them anyway as I need to go to Canada ASAP and most importantly don't want deferment from the university
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and can confirm that your application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Rest assured that we understand how important this process is for you and we are making all the necessary efforts to finalize your application as soon as possible. We will inform you once a decision is reached or if additional information is needed.