Has police visited your home, back home ? have you seen a CAT number come in your email ?
Look at stages and debug the process step by step.
Steps after file passing to high commission are:
1. Your file reaching India
2. Your file reaching police SP and a CAT # in your email.
3. your file reaching the local police office. Someone visits your home and takes documents and dakshina.
4. police office uploading directly into online solution.
5. India embassy taking it and passing off to Canada side.
6. Printing
7. Transfer to BLS
8. Transfer to Purolator.
In no condition should you try to negotiate/plea with IRCC folks. They take weeks to months to reply, you lose time in between and they ask for what they originally asked anyways.