Sure.. here you go with the Letter from IRCC:
We have begun processing your application for permanent residence, and in order to make a decision we
require the following information/documents:
Letter of Employment: Please provide a letter of employment which includes a job description
outlining the duties of your employment at "Company name" (i.e., your responsibilities
as well as the specific duties you performed for this position) This must be received at this office
by: 2023/10/13
And that's the letter I submitted to IRCC
To WHOM IT MAY CONCERN
I, ABC, hereby certify, as the General Manager of XYZ, that he has been hired by "Company name" since 04 FEB, 2015 as a Network Technician on permanent basis and as a Full Time employee working 40 hours per week and is still working at "Company name" under my supervision.
His annual salary is ********* and benefits consists of Medical, Fuel, Travelling, EOBI, Gratuity etc.
The duties and responsibilities of XYZas a Network Technician are as follows:
Main duties and responsibilities:
Resolve any hardware operating system issues and complete regular physical checks of all the equipment in the server room
Responsible for network performance by monitoring the network, analyzing the network and resolving network problems related to computer hardware, networking software, operating system software and software applications.
Perform data backups on the network and compliance disaster recovery operations on the network support, connect and troubleshoot complex WAN, LAN environments, mainframe networks, computer workstations, connections to the Internet and peripheral equipment like Printers, Scanners, Network card etc.
Provide internal and external assistance by monitoring the various networks of customers.
Coordinate network and customer-related issues with other technicians,
Took charge of the process systems and alarms to offer accurate incident tracking, documentation and notification.
Developed a tracking system to log requests, monitor progress, and track problem resolution.
Identify patterns of failure and implement solutions to fix the problems related to security and quality controls.
Monitor tools and provide any needed assistance to make sure the organizations stick to the workstation network standards.
Configure, support and troubleshoot Microsoft operating systems.
Streamlined data fixes, database programming and SQL queries tuning, raising operational efficiency in the organisation mainly Shell scripting and basic HTML scripting.
Network Support in preparing reports on common network problems for management and / or users to train new network users or members of the network support team.
Respond to users’ queries and ensure timely resolution of any other problems related to computer systems / networks
New office network environment deployment and maintenance and ensure network robustness include user access area, data centre and also the connectivity to multiple customers.
Daily switch port and firewall policy requirement, network healthy check, emergency planning and drills
Maintain Documentation of network related, such as IP address list, CMDB and also connectivity information.
Maintain accurate inventory of all hardware and software resources and parts.
Provide planning, installing, configuring and maintaining routers, switches, VPN and Firewalls.
Functions as the expert in networking experience as well as LAN/WAN optimisation experience.
Install, configure, and maintain Microsoft operating systems to current recommended levels, which includes working with Security and applying security recommended patches and hardware driver updates.
Implementing and maintaining security to take precautions against unauthorized access, and documenting Network Servers and Network Storage devices, including hardware and software.
Configure, monitor, and maintain email applications or virus protection software.
Purchase of IT Supplies from the market.
Company specific/Industry Specific:
Maintain and provided solutions to constraints on Inter-company Freight forwarding and Logistics software.
Coordinate and support testing of new software versions/system features/configuration changes
Installation, troubleshooting and continuous monitoring of Cargo Software.
Cargo software’s updated patch deployment within server, Network and end user OS with complete explanation on changes(if any).
Support EDI sync with Airline Carriers and Shipping line Carriers with assistance of Cargo Software vendor.
Assist and contract with third party service providers like Web Designer, Web Domain providers and third party apps within the Network.
Remote diagnoses and solution for any Network, hardware or software related outages, failure or technical faults, to Warehouse team and Custom Brokerage team.
Assist and support Network users to create, maintain Logins with Airlines, Shipping Lines.
Assist HR department in New Job postings on Social media or Recruitment platforms and keep all the incoming applications in Network database/server for their further assignments.
Network IP based CCTVs, configuration, maintenance and data backups in server based in all locations including warehouses.
During his tenure of work with our organisation, his conduct has been satisfactory and he bears a good moral character.
I wish him all the best in his career and I am happy to provide further information If required.
Sincerely,
ABC
General Manager
Direct # :
Mob # :
Email ID :