What can IRCC agents actually tell you?

[Mistymac]

When you call to to an agent we are reminded they cannot give us details beyond what we can see on the tracker ourselves. But that clearly isnt the case from my phone experiences.
1- ive been told before that my file is currently being worked on when i was checking on things. I didnt ask the info was jus given.
2- even though the tracker says waiting on you for information still (despite being given this) they tell me its just a gliitch and too ignore it. So one assumes they can see more than we can.
3. I was told my application is being processed at Sydney office.
4. They said they could not tell me of my applicarion is considered non routine - but im sure i read on one of the posts here that an agent has told someone this information.

I see that a few people have asked when someone last worked on their file and got that info. Anyone tried and them not tell you?

As with all things its been inconsistent. Just interested in what people have got (or not) from the agents when calling .

Cheers!

 

[dpenabill]

4. They said they could not tell me of my applicarion is considered non routine - but im sure i read on one of the posts here that an agent has told someone this information.

What I know derives from anecdotal reporting, not anywhere near recent personal experience (I took the oath nearly a decade ago), understood in context with what is known about how the process works.

"Non-routine" merely describes an application that has involved any action or procedure that is not part of the standard processing. There is no status "non-routine" as such.

Many, probably most non-routine actions or procedures are readily seen in the version of GCMS record that is accessible to the applicant, which is the version containing information that call centre agents can share with the applicant. I do not know if the call centre agents can see more than what can be shared with the applicant, and are trained and instructed as to what can be shared. I suspect, in contrast, they see what the applicant would see if they obtained a copy of the GCMS through an ATIP request.

But most of that would be known by the applicant anyway. If there has been a finger print request, for example, which is non-routine even though very common, the applicant knows this and does not need to have a call centre agent tell them. Likewise requests for additional information, including RQ-related requests. If any of these or similar actions have occurred, the call centre agent could easily confirm, to the applicant, that this means the application is non-routine. But again the applicant should already know about this. (Occasionally some applicants call into the help line at a point in time where a request or notice has not yet reached the applicant, so sometimes, mostly by chance, the call centre can inform an applicant something is coming, something non-routine.)

On the other hand, there are also procedures which will constitute non-routine actions on an application that an applicant will not get notice of and cannot obtain information about. Investigations and referrals to other agencies (whether an inquiry or referral for investigation), for example, are strictly confidential. So a call centre agent will not be able to inform an applicant if this is happening, if for example the application has been referred to CBSA's NSSD for investigation as to the applicant's physical presence. That is, even if the call centre agent can see this in the version of GCMS they access, they cannot tell the applicant about it, not even that it is happening let alone any details as to what it is about; more likely the call centre agents cannot see such confidential information in the file. Either way, this means a call centre agent cannot conclusively say, to an applicant, their application is non-routine.

Which, overall, is to say that sometimes call centre agents can say that the application is non-routine, but they cannot confirm it is not non-routine.

Reminder: the fact an application is "non-routine" does not illuminate much. What matters is the particular action or procedure involved. Big difference in the impact of a finger print request versus full-blown RQ, let alone the impact of having the file referred to CBSA's NSSD for investigation.

For example: Once the applicant has responded and submitted finger prints, in response to a finger print request, even though that makes the application non-routine, there will no further impact on processing. However much additional time the FP request and submitting the FPs took is the extent of the impact.

 

[Sandra84]

When you call to to an agent we are reminded they cannot give us details beyond what we can see on the tracker ourselves. But that clearly isnt the case from my phone experiences.
1- ive been told before that my file is currently being worked on when i was checking on things. I didnt ask the info was jus given.
2- even though the tracker says waiting on you for information still (despite being given this) they tell me its just a gliitch and too ignore it. So one assumes they can see more than we can.
3. I was told my application is being processed at Sydney office.
4. They said they could not tell me of my applicarion is considered non routine - but im sure i read on one of the posts here that an agent has told someone this information.

I see that a few people have asked when someone last worked on their file and got that info. Anyone tried and them not tell you?

As with all things its been inconsistent. Just interested in what people have got (or not) from the agents when calling .

Cheers!

An agent told me yesterday that mine is bring processed at Sydney and then she went on to say my application is classified as non-routine. She could also see my ATIP requests. Also said LPP had not started.