Greetings. In regards to the submission on non-existence documents, we submitted a webform request on June 21 and received ack email of submission immediately. We received, on June 26 (today), an email from their mailbox suggesting that the information/documents we submitted via webform have been added to our file. Just now, on June 26, we received a request letter in our online account suggesting us to disregard the previous letter via online, and asking us a new list documents (actually reduced list from the earlier one). In the new list, they have removed the proof of relationship (so no more India specific document) and just asked us to submit police certificate for parents (father, principal applicant , and mother, dependent spouse) and mother's details of government services. We have been given 30 days from now, so kind of gain of 4-5 days, as we wont be able to get certificates in 30 days from parents' home country (the standard time is 30 days or more).
One question though, when I sent them an explanation letter why we wont be able to submit police certificates on time, do we need to send them a proof. If yes, what could be such? Are screen shots of (a) website suggesting processing time for PCC, (b) online application submission enough ??