Did you mention to them that you were planning on traveling soon. If yes, then this is not generic and I feel one should never tell them that one plans to travel soon. If you did not tell them, then this is definitely a generic email. Also looks like yours is Montreal office. Mine is Niagara and they have been cool with the e-certificate and accept the request from anyone who wants it. Here is the body of the email I sent and they were quick to respond positively:
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Hi,
Hope you are doing well. I have my virtual oath on June 13th and was wondering if I can opt for the e-certificate. That way I will not have to wait for the physical certificate. If possible, please opt me in the e-certificate option.
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